HOUSE RULES

Complete Reformer & Wellness Limited has established the following house rules to ensure a safe and enjoyable experience for all members:

1. Arrival Time:

Arrive at the studio 5-10 minutes before your class starts. This allows time to meet your instructor and complete any necessary pre-class preparations.
If you are more than 5 minutes late, you will not be permitted to join the class, as you will have missed the essential warm-up, increasing the risk of injury.

2. Personal Belongings:

Store all coats, bags, mobile phones, umbrellas, outside shoes, and other non-essential items in the provided storage areas to maintain a clean and clutter-free environment.
Complete Reformer & Wellness Limited is not responsible for the safekeeping of your personal belongings during class.

3. Lost Property:

Items left in the studio are retained for 24 hours. If you believe you've left something behind, please email the Member Support team at members@completereformer.co.uk Unclaimed items after 24 hours will be disposed of.

4. Pets:

5. Photography & Filming:

You may take pictures of yourself (selfies) at the start and end of class only
Time-lapse recordings of yourself during class are permitted, but audio recording is not allowed, and no additional filming equipment (e.g., tripods, lighting) is permitted
Ensure that no other attendees are included in images or recordings without their permission. If another attendee requests that you stop recording, please comply immediately.

6. First-Time Attendees:

For safety reasons, each class is limited to a maximum of three first-time attendees. If more than three first-time attendees book the same class, the additional individuals will be contacted and rescheduled.
If you book within 24 hours of the class start time and are the fourth first-time attendee, the instructor may ask you to reschedule upon arrival.